Dynamic Currency Conversion (DCC)

With DCC, customers from all over the world can easily pay in their local currency both in your online store and on site in your retail store.

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More convenience for your customers

When customers from abroad buy something from your store, the amount to be paid is automatically displayed to your customers both in euros and in their home currency. The customer's shopping experience is enhanced, as they can pay in a familiar currency. This service is called Dynamic Currency Conversion (DCC). For transactions with DCC, you as a merchant receive a thank you in form of a commission.

Why you should offer DCC

Digital Wallet
Commission

You receive a commission for every transaction that the customer pays in their local currency. Simple and automatic.

Recurring Payments
Transparent and convenient

If your customer pays with a foreign debit or credit card, your online store and your terminal will automatically recognize that it is a foreign card. The customer is shown the amount due in their local currency as well as the current exchange rate and fees.

Currency Conversion
Large selection

We process a wide range of common currencies. You can therefore offer customers from all over the world payments in their local currency.

We support numerous currencies

We are constantly expanding the list of accepted currencies. At the moment we already accept a variety of currencies:

CZK

AED

AFN

AUD

BGN

BRL

CAD

CHF

CNY

DKK

GBP

HKD

HUF

ILS

JPY

KRW

MXN

NOK

NZD

PLN

RON

RSD

SAR

SEK

SGD

TRY

TWD

UAH

USD

ZAR

Dedicated Driven Diverse

In 3 steps to Dynamic Currency Conversion

Activation

DCC is automatically activated for your online store or retail store when you purchase a Commerz Globalpay product. You do not need to do anything.

Conversion of payment

Customers can now pay in their local currency. Your payment solution automatically carries out the conversion into the customer's national currency.

Transfer

You receive the transfer of your sales in euros as usual and can see transparently via our reports which transactions have been processed with the DCC solution.

FAQ ‒ Frequently asked questions

  • What happens if a DCC transaction is claimed?

    If a DCC transaction is refunded to a customer's card due to a complaint, the transaction amount is converted from the cardholder's local currency into euros. Due to exchange rate differences, the final chargeback amount may differ from the original euro transaction amount. In any case, you will be informed in writing of all the details of the chargeback process before the amount is debited from your account.

  • What is the best way to offer DCC to my customers?

    You can use these sample questions to offer your customers DCC in the payment process: “Would you like to pay in euros or in your local currency? “That's ten euros or the equivalent of XXX in your local currency. Which currency would you like to pay in?”

  • Which currencies are supported by DCC?

    We support numerous currencies and are continuously expanding our offering. If the card was issued in a supported currency, it is automatically recognized and the customer is offered the opportunity to select the preferred currency.

  • What about pre-authorizations and DCC?

    DCC can also be used for transactions that require pre-authorization, such as hotel bookings or car rentals. In these cases, customers will see the current exchange rate for DCC as well as the amount in the desired currency. It is important to clearly inform customers that the exchange rate of the check-out day or the day of use of the services will be applied.

  • How does a DCC transaction work at the terminal?

    • Enter the amount in EUR into your terminal.
    • Customers hold their contactless payment card up to the terminal and/or insert the payment card into the corresponding chip reader on the terminal.
    • If a foreign payment card with DCC is used, the amount to be paid will automatically appear on the display in both currencies.
    • Now hand the terminal (or the PIN pad) to the customers and ask them to select and confirm the desired currency.
    • If necessary, the customer enters the PIN and returns the terminal or PIN pad.
    • Once the transaction has been successfully completed, hand over the receipt to the customer as usual.

  • How does a refund work?

    If you want to refund a transaction that was carried out with DCC, enter the amount in euros and then select DCC. Due to exchange rate fluctuations, the final refunded amount may differ from the original amount. Customers must be made aware of this.

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