Our support for you:
friendly, solution-
oriented, expert
Do you have any commercial or technical questions? We
will be happy to answer them. Our support team is at your
disposal for all concerns regarding your payment solution.
FOR QUESTIONS ABOUT YOUR PRODUCTS,
MALFUNCTIONS, ETC.
Support for existing customers
Whether you are having problems setting up, testing or operating your payment solution, we are happy to help. You can reach us from Monday to Friday from 08:00 a.m. - 5:00 p.m.
+49 221 99577-555 Contact usWhen things becomes concrete
Do you have any questions about specific transactions? So that we can help you quickly, please have the following information ready.
Through which client, contracting company and terminal ID did the transaction take place?
On what day and at what time did the transaction take place?
What result was displayed for this transaction?
Have you already looked at our FAQ
A look at our FAQ section may help you. Here you will find explanations of e-payment-specific terms and facts and our solution functionalities. For example, read everything you need to know about PCI DSS, chargebacks and our Business Information System (BIS).
Some things can be done quite simply using a form
Would you like to change your merchant account data, merchant master data or contact person details? Would you like to order paper rolls for your terminal or request access data for our customer portal? Then use our download area. Here you will find the appropriate forms with which you can immediately initiate your request.
Acceptance logos for your website
Do you need acceptance logos from payment providers whose payment methods
you enable your customers to use? You can also find these logos in our
download area