Clear communication – so that everyone benefits

At Commerz Globalpay, we have one goal: to simplify our customers' day-to-day business with our solutions while providing the best possible service. Nevertheless, there may be times when certain things do not run smoothly. In order to identify and optimize these weak points, we need your feedback. Our complaints management team is happy to assist you with your personal complaint, feedback, or criticism.

Simply send an email to [email protected]

We will try to contact you as soon as possible to find a solution.

Tip: Do you need specific help with our products and solutions? Then click on the support area in the Marketplace customer portal. There you will find important telephone numbers and can create a support ticket, which we will process as quickly as possible.

Just in case

If we are unable to offer you a satisfactory solution, you also have the option of addressing your complaint to the following bodies:

Bundesanstalt für Finanzdienstleistungsaufsicht

Graurheindorfer Straße 108, 53117 Bonn

European Online Dispute Resolution Platform

At https://ec.europa.eu/consumers/odr/main you will find the European Online Dispute Resolution Platform (ODR Platform). This can be used for the out-of-court settlement of disputes arising from online contracts with a company based in the EU.