Our customer
portal
Recommended for all e-commerce retailers and terminal
retailers with high credit card volumes. Girocard payments
are not displayed.
With the customer portal, you have an overview of your cashless payment transactions at all times—independent of time, place and platform. The customer portal offers you not only online access to your data, but also the possibility to manage transactions interactively.
Everything at a glance
Sales, fees, payments, account balances, settlements or chargebacks—view all these data anywhere and at any time. With interactive search and filter capabilities, you can quickly find the reports and transactions you need.
Frequently asked questions
Our BIS reports
Which BIS reports you can view depends on which services you receive. There are essentially two groups of reports:
Monthly reports
These reports are provided monthly. The reporting period used is the book month. For each closed book month, the corresponding report is created as soon as the book month has expired.
Online reports
The online reports are updated daily. They can be called up either for a desired period of time or for the current time. This ensures the most up-to-date data while minimizing your wait time.
Always up to date
Daily updates
Since the data in BIS is updated daily, you are always up to date. However, you can also call up all data from the past 18 months.
Export function
Do you want to export data for further processing? No problem: The BIS customer portal offers an export function in universal CSV format. This allows you to process your data in your own different systems.
Our customer referral program
Are you a customer of ours and very satisfied? Then recommend us to a friend! As a thank you, we will waive your terminal rental and service fee for 3 months.
Customer referral program
Our technical and support team
- Available from Monday to Friday, 9:00 a.m. ‒ 6:00 p.m.
- 24/7 support for technical emergencies
- Support in German and English
- Trouble-free device exchange